Communication was such a fun thing to
learn about! If you can improve you communication, you can improve all of your
relationships.
I want to share some of the facts that
I learned as we discussed the topic:
- There is 67% ability to predict the
outcome of a conversation (or confrontation) by the first 30 seconds and how
the person brings the topic up. If you can have a soft start up to a
conversation then it will go much better. This goes for things that you know
are a hot topic and those that are not. If you walk into the room and start
yelling at your husband for not picking his shoes and socks up then your not
starting with a soft start up and something that could have been handled
lovingly and sweetly gets blown out of the water because he probably wont take
lightly your negative response of him forgetting to pick his shoes up. You can
see how much worse it would be if the topic in and of itself was an explosive one.
- “Be a good person, not just a good
communicator”… after all, Satan communicates very well.
-In a confrontation, if you can make
what is called “repair attempts”, you can often keep it from getting even more
out of hand, but even better will often be able to cool the situation down as
well. Its not submitting, and turning over what you think to be right but
rather trying to show that you love the other person and that you are not mad
at them, but rather the problem or choice. In a repair attempt, you let them
you love them and that the problem is not going to get between you two anymore.
-A huge, huge, huge, part of
communication is listening. People don’t know how to do that anymore. I don’t
mean sitting down and shutting up, but actively listening. When I realized how important
this was, I tried it out. Whenever I called home to family or friends, I
realized that time on the phone meant time to check my email, to work my
homework assignments, to be on facebook, ect. It even got to the point of me
putting stuff off that I wanted to do, saying Ill work on it when I am calling.
In my mind, I was listening, right? But when I decided to be an active
listener, I stopped doing all that. I sat down. I listened. I restated what
they said to make sure I understood. I asked questions. I paid attention. And
guess what? Its so much better! I am able to focus on the person on the other
end and be able to communicate with them- not just at them or be talked at. I feel closer to my family
and they are able to feel closer to me as well.
Kids, parents, spouses all know when
you are or are not paying attention to them. Be an active listener.
Along with listening, I think that the
ability to more fully sit in silence needs to be practiced in homes, families,
relationships of every kind. In one of my mission prep classes awhile back we
talked about the importance of silence. After a question is asked (in any
teaching moment), sit and let the person think about it, let them process it
and don’t jump in if they don’t have all the answers right away. The person
needs time to think about the concepts, and ideas given to them. If you want
better communication, be okay with silence and be an active listener.
- Have you ever thought about the
process that takes a thought to words and back again? There is a lot involved.
You think-> you encode it-> the
thought is now a word and has to go thought media-> the other person hears
it, and decodes it-> they think about it. And it all starts over.
The middle part, “media” and the
“encoding/decoding” are the danger zones for communication. Media is anything
that might distract form the true meaning of the first persons words. Background
noises, distractions, driving, lack of the other persons attention, kids, ect. The
encoding is when you decided how you are going to say something. Be careful of
how you say the message. Even if you are mad, make sure you think about how you
say it. And lastly, decoding is how the person interprets what you said. Note
that how the person feels at the time will have a huge impact and effect on how
they take what you said. So be careful and both parties need to watch out and
not assume the way they heard it is how it was intended to be taken.
After all, you might just be decoding
it wrong. Warning: you do all of this without thinking- so think about it!
-Use “I-messages”. State how you feel,
don’t place blame. “I feel like my work does not matter and goes unnoticed when
the dishes are left on the table after dinner.” Not “You always leave your
dishes on the table, don’t you care at all about the work that I do to cook and
clean for you?!” You can feel the
difference in the two scenarios… state how you feel and express it calmly,
lovingly. It will get you much farther.
-How to you fix a conflict?
Conflict resolution steps (couplecommunication.com)
1. Identify/ define issues (and
then stay on that issue. Also, your spouse is not the issue. Its detrimental to
the relationship to make him/her the problem and not the problem the problem).
2. Contract to work through it.
(Talk about how, and most importantly, when to talk about the problem.
If one or both of you are just ticked off and don’t want to deal with it, then
its probably not the best time to talk about it. Or if your in a place that is
not appropriate to talk about the subject, then don’t discuss it right then. Agree
on a good time so you both can cool down and calmly talk about it).
3. Clarify the issue completely, on
your own and together. (think through your feelings, thoughts, about the
issue both on your own and together so that you can be clear about the subject
and the facts versus the emotions or assumptions).
4. Identify wants for yourself,
others and “us”.(What do I really want for you and for me? Deep down, what
am I really trying to get? Don’t mix this us with the little things that are
just the signs of the underlying problem).
5. Identify alternatives-
Brainstorm. (Say everything you think of! And don’t judge! Any idea goes on
the board, come together in the process).
6. Solidifying Alternatives- Choose
plan of action- Think win/win! (Don’t think compromise because that is a
loose/loose mindset, but rather what can I do to make you happy and to make me happy? If both parties
think like this, all needs will get met by the other, together. That’s not to
say you will get everything you want, but you can walk away happy.)
7. Try the plan and then review and
if need be, renegotiate.
-Communication can be broken up in 3 categories:
Words, tone and non-verbal. Words make up for 14% of communication, tone 35%
and non-verbal 51%.
So if you words only make up 14% of
your communication, you have to do more than just talk more to improve your
communication skills. Pay attention to your tone and non-verbal ques. After
all, couples who come into counseling usually have no problem with saying words
to their spouse.
- And one of the most important things
to remember is that no marriage or relationship will be without conflict and
stress. It is how the situation is managed that matters, not that there is
differences. The times we have to come together and agree has great potential
to build the relationship.
I think that if people put more energy
into learning how to communicate effectively, then we would have less marriages
failing. A simple analogy is this: if someone is standing behind another
person, the one in the back cant see anything but the person they are behind.
The person in the front can only see where they are looking. But if both people
stand next to each other and look at the world together and explain what they
see, they can have a much broader view of the same picture. That is the
blessing of healthy communication- it lets you see a bigger picture that could
not be obtained in any other way.
I challenge you to apply one thing
that I have learned and let me know how it worked. If you already knew all this
then check out these websites and see if you can find something to improve your
communication skills. Happy Communicating!
The Seven Principles for Making
Marriage Work: A Practical Guide from the Country's Foremost Relationship
Expert by John Gottman
I loved the information in this blog so much, I copied and pasted some of it to facebook.. Wish I had it 48 hours ago...
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